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Home › Policies
Everything you need to know about getting your order to your door — and back, if needed.
All orders packed and shipped from our Canadian warehouse
Express 1–2 days · Standard 3–9 business days
Unopened items only · Pre-authorization required
Questions 1–11 · Orders, methods, tracking
All orders ship from our Scarborough, Canada warehouse, packaged with care.
Yes — we currently ship within Canada only.
We ship via Canada Post:
1–2 business days
3–9 business days
⏱ Processing time: Allow up to 48 hours. Orders after 2 pm EST Friday ship the following Monday. Holiday periods or severe weather may extend times.
Yes — we ship to P.O. Boxes via Express only.
Visa, Mastercard and American Express, plus Apple Pay, Google Pay and Link. You can also pay over time with Klarna or Affirm. Payments are processed securely by Stripe.
We place an authorization when your order is confirmed. Your card is charged once your order ships.
Sales tax is based on your shipping address and shown at checkout.
Orders cannot be cancelled after confirmation. Email [email protected] immediately. Changes aren't guaranteed once confirmation is sent.
You'll receive a tracking email once your order ships. Check your Spam/Promotions folder if you don't see it, or contact [email protected].
If anything is missing, broken, or not what you ordered: note “Missing Item” or “Damaged” on the delivery record if you can, photograph the packaging and contents, and email [email protected] within 14 days of delivery with your order number. We'll make it right at no cost to you — if we sent the wrong item, we'll exchange it free of charge.
Email photos of the packaging and item to [email protected] so we can resolve it quickly.
Questions 12–19 · Eligibility, process, timelines
You can request a return within 14 days of delivery, provided the item is unopened, unused, sealed, and in its original packaging. All returns require pre-authorization from our team — unauthorized returns are refused.
If possible, note “Damaged / Opened” on the delivery record and refuse the package. Otherwise, take clear photos of the packaging and product and email them to [email protected] within 14 days of delivery. We'll resolve it at no cost to you.
Email [email protected] within 14 days of delivery with your order number, the item(s), the reason, and whether the item is opened or unopened. We'll review your request and send return instructions. Please don't ship anything back until you've received them.
You do, unless the item arrived defective, was damaged on delivery, or we shipped the wrong item. Original outbound shipping fees are non-refundable except in those cases. We recommend a trackable service — NutriHERE isn't responsible for return shipments lost or damaged in transit.
Not in most cases. The exceptions:
Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds go to your original payment method or as online store credit (your choice). We issue approved refunds within 10 business days of inspection, then your bank may take up to 10 more business days to post it — so up to 20 business days in total.
If anything is missing, broken, or not what you ordered: note “Missing Item” or “Damaged” on the delivery record if you can, photograph the packaging and contents, and email [email protected] within 14 days of delivery with your order number. We'll make it right at no cost to you — if we sent the wrong item, we'll exchange it free of charge.
Yes. These are final sale and can't be returned or exchanged unless defective:
Our team is here to help. Reach out anytime.
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